Returns & refunds

Kopplen provides a 30-day window for free returns & exchanges.

  1. In case you need to return your order within 30 days of purchase upon delivery, please send us your order details (with the problem specified) to: support@kopplen.com. We'll respond within 2 business day to confirm or address your issue.
  2. The shipping fee for orders to be returned & exchanged within 30 days of order delivery will be covered by us.

30-day return & exchange eligibility is subject to the below situations and scenarios only:

  1. Defective order received
  2. Damaged order received
  3. Product quality issue. 
  4. Different products received.
  5. Missing parts or components.

Exceptions / non-returnable items
Packages of cusotmers' that are returned to us by the carrier due to its incomplete or incorrect addresses, or if the recipient refuses to receive the delivery,.
Unfortunately, we cannot accept returns on sale items or gift cards.

How to request and fulfill a return or exchange

  1. Customers MUST contact us at support@Kopplen.com first for a return/exchange request.
  2. Customer will also be informed via email if the return request is rejected.
  3. If the return is accepted, you are required to return your order back to our warehouse in Canada: 361 Alden Road, Toronto, Ontario, Canada. Zip code: L3R 3L4,  Phone NO: +1 905-940-2889   Receipient: Kopplen
  4. Item must be packed in the original packaging with its accessories and components included.
  5. After receiving a replacement piece or set, the previous piece or set (if we did not require you to return it) needs to be destroyed. A video and picture proof will be required to show the damaged piece or set. Failing to do so, you will not be qualified for future replacements. By providing the above-required information, your replacement will be processed within 2 business days.
  6. For only-returned orders, we will issue a full refund of the original order within 2 business day after our confirmation. Please note that the confirmation process may take up to 3 business days to complete.

You can request a full refund or a partial refund for any of the following situations & scenarios:

  1. For minor product defects, shipping damage, and the like, the amount to be refunded is negotiable.
  2. Missing orders (failed to be delivered within 3 weeks or further) will be refunded in full. 
  3. If you are approved for a full or partial refund, then the refund will be processed based on the payment method you used to pay for the order. If you pay for your order with PayPal, then the refunded amount will be refunded to your PayPal account, likewise, refunds will be sent back to your original account paid for your order.
  4. All refunds will be issued within 2 business day upon confirmation. Please be aware that it may take 5 to 7 business days for the refund to appear in your account.
  5. If you still don't receive your refund after 7 business days, feel free to contact us.

Please contact support@Kopplen.com if you have any questions regarding our return & refund policy.