Returns & Refunds

Kopplen's 30-day window for free returns & exchanges:

In case you need to return your order within 30 days of purchase upon delivery, please send us your order details (with the problem specified) to: support@kopplen.com. We'll respond within 2 business day to confirm or address your issue.
The shipping fee for orders to be returned & exchanged within 30 days of order delivery will be covered by us.

30-day return & exchange eligibility is subject to the below situations and scenarios only:

Defective order received
Damaged order received
Product quality issue.
Different products received.
Missing parts or components.

Exceptions / non-returnable items:

Packages of customers' that are returned to us by the carrier due to its incomplete or incorrect addresses, or if the recipient refuses to receive the delivery. Unfortunately, we cannot accept returns on sale items or gift cards.

How to request and fulfil a return or exchange:

Customers MUST contact us at support@kopplen.com first for a return/exchange request.
Customer will also be informed via email if the return request is rejected.
If the return is accepted, you are required to return your order back to our warehouse in Canada: 361 Alden Road, Toronto, Ontario, Canada. Zip code: L3R 3L4, Phone NO: +1 905-940-2889 Recipient: Kopplen
Item must be packed in the original packaging with its accessories and components included.
After receiving a replacement piece or set, the previous piece or set (if we did not require you to return it) needs to be destroyed. A video and picture proof will be required to show the damaged piece or set. Failing to do so, you will not be qualified for future replacements. By providing the above-required information, your replacement will be processed within 2 business days.
For only-returned orders, we will issue a full refund of the original order within 2 business day after our confirmation. Please note that the confirmation process may take up to 3 business days to complete.

You can request a full refund or a partial refund for any of the following situations & scenarios:

For minor product defects, shipping damage, and the like, the amount to be refunded is negotiable.
Missing orders (failed to be delivered within 3 weeks or further) will be refunded in full.
If you are approved for a full or partial refund, then the refund will be processed based on the payment method you used to pay for the order. If you pay for your order with PayPal, then the refunded amount will be refunded to your PayPal account, likewise, refunds will be sent back to your original account paid for your order.
All refunds will be issued within 2 business day upon confirmation. Please be aware that it may take 5 to 7 business days for the refund to appear in your account.
If you still don't receive your refund after 7 business days, feel free to contact us.

Please contact support@kopplen.com if you have any questions regarding our return & refund policy.

Leading through innovation

Established in 2016, Kopplen launched its first USB-C hub designed for the then-new 12-inch MacBook, followed by a groundbreaking MacBook Pro compatible USB-C hub with HDMI functionality. To our surprise, both products gained positive feedback from our customers throughout the North American market as opposed to our concern on their overall performance, though they have been undertaken rigorous tests prior to leaving our production line.

As an electrical engineer himself, our CEO, Herman Lau, made his decision to expand his products line by integrating more products that are essential to set up a seamless workspace as a whole.

Pushing Through Barriers

Following the success of our USB-C hubs, we released one of the market's first 65W power banks specifically designed for MacBook Pro, which features an ultra-thin yet anti-slip design. We chose this design to enable you to charge your MacBook Pro inside your backpack or briefcase, even while it's safely stored in a protective pouch.

In addition to the palm size of the lightweight power bank for portability, it is engineered to perform with a maximum of 100W charging output. Customers liked this product for how fast it performs in terms of charging. That marks a stride forward for our technical breakthrough.

Expansion of Products

In 2023, we were among the first few companies to have successfully obtained approval for an Apply FindMyCertified tag called the Omnitag Essentials Locator.

Building on this momentum, Kopplen expanded its presence in the scene by launching a series of products related to audio cables, HDMI cables, or hubs, and eventually workspace-enhancing products such as monitor arms, ergonomic chairs, and standing desks. Since 2017, we have developed more than 100 active SKUs. Some are no longer available due to their substandard performance.

Adjustable Ergonomic Office Chair

In 2023, to embrace the concept that work and comfort can go hand in hand, Kopplen designed a pair of ergonomic office chairs to improve posture and offer correct support for office employees and those who work remotely from home.

As customers appraised, the office chairs are adjustable and customizable with their large part from top to bottom, including a cervical headrest adjustable to multi-angle, seat, and lumbar height, and its robustness to support a weight up to 340 lbs. It assures you a whole day of comfort for extended working sessions.

Our Mission

Our team recognized these multifaceted challenges early on and committed to solving them and enhancing the overall workspace experience. Our solutions go beyond just connectivity; they take a comprehensive approach to workspace enhancement. We've broadened our product lineup to feature not just cutting-edge connectivity devices and power solutions but also ergonomic furniture like chairs and standing desks, all designed with a cohesive aesthetic.

FAQs

I need help. How can I contact Support?

Most questions can be answered here in our FAQs, but if you can't find what you are looking for you can get in touch with our support team:
support@kopplen.com

Where do you ship to?

Currently, we ship to Canada and the United States. We are planning to expand our reach in the near future. Sign up to our newsletter to be the first to know when we can ship to you.

Where do you ship from?

Our warehouse is based in Canada.

How long will it take to get my order?

Orders ship throughout Canada will take 3–7 business days before arriving, and orders ship to the USA will take 5-7 business days. 1 day of order processing time is included.

Can I place an order without creating an account?

Yes. You can place an order as a guest. However, we recommend creating an account if you’d like to check your order history, have your shopping basket items and payment details automatically saved for easy next shopping.

My device is charging slowly, is there something wrong?

There are several factors that can contribute to your device charging more slowly than expected. The speed at which a device charges is influenced by numerous factors, with the most significant being the current battery usage. For instance, if you are actively using your phone while it charges—especially at maximum brightness, with Bluetooth and WiFi enabled—it will charge much more slowly compared to leaving it idle on a desk.

Introduced in iOS 13, this feature can dramatically slow down charging when the battery reaches 80% in order to preserve long-term battery health. This trade-off may or may not be desirable depending on the user's needs.

If you want to disable the Optimized Battery Charging feature on an iOS device, you can do so by going to Settings > Battery > Battery Health > Optimized Battery Charging and turning it off.

Overall, understanding the factors that impact charging speed, such as battery drain and size, as well as any software-driven battery optimization features, can help you troubleshoot and improve the charging experience on your device.

What to do if my item is broken/defective?

We do our best to get your order to you in flawless condition, but mistakes can occur.

Please contact us as soon as possible so that we can offer you a solution. A free 30-day return, refund, and exchange policy is available.

Device is getting hot when charging, is this normal?

It's perfectly normal for your device to heat up during charging.

Generally, electronic devices can withstand higher temperatures than what feels warm or hot to human skin. Most devices and chargers come equipped with built-in temperature sensors that help monitor and manage charging temperatures, ensuring that they remain within safe limits to prevent any potential damage.

Kopplen's cables and wireless chargers have undergone rigorous safety testing to ensure their reliability and performance.

Do you offer returns & refunds?

Yes, we offer a 30-day free return & refund policy.

A partial refund may also apply depending on various situations, only if both parties reach an agreement on the amount to be refunded, will it be issued.

See our full Returns & Refunds policy below.

Do your products come with a warranty?

Yes, we offer a 12-month warranty with all our products. Please visit our Warranty page for more detailed contents.

Our customer support is available Monday to Friday: 09:00–18:00Average answer time: 24h

Shop with Confidence

Get 12 months of warranty on all products, and 60 months of warranty on all Kopplen office chairs.

30-Day Returns

Shop risk-free with our 30-day return policy. For more details or support, please visit our Returns & Refunds Policy.

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