Shipping

Kopplen is a company based in Canada and we ship orders to Canada and USA only, all orders are traceable with the link showcased at the footer of the page.

Processing Time:
All orders will be processed within 1 business day upon order completion.

Shipping method:
Since our warehouse is based in Canada, we ship vial UPS and Canada post with expedited shippings to ensure punctual delivery of your orders.

Delivery Time:
To Canada, 3-7 business days (order processing time included).
To the USA, 5-7 business days (order processing time included).
All items will be trackable for your peace of mind.

Please be aware that in a few cases that your order may come 1-2 business days delayed. If your order comes 1 week delayed, a 20% refund of your order price will be refunded, or 2 weeks or even further, your order will be refunded in full price.

Postage to Canada:

Order weight between 0.02kg–0.02kg, $20.99 CAD (delivered within 3 to 7 Business days)

 
Order weight between 0.01kg–0.01kg, $10.99 CAD (delivered within 3 to 7 Business days) 

Order price above $100 CAD, standard free shipping (delivered within x to x Business days) .

Postage to the USA:

Order weight between 0.01-0.5kg, $25.55 USD (Expedited delivery within x to x Business days).

Order weight between 0.51-1.5kg, $27.02 USD (Expedited delivery within x to x Business days).

Order price above $73 USD, standard free shipping (delivered within 5 to 7 Business days).

Order weight between 0.01-0.5kg, $5.78 USD (Standard delivery within x to x Business days).

Order weight between 0.51-1.5kg, $14.57 USD (Standard delivery within x to x Business days).

Order weight between 1.51kg-30 kg, $21.89 USD (Standard delivery within x to x Business days).


Tax:
To comply with the laws and regulations of Canada and the USA, we implement our duty to collect tax on orders shipped to Canada and the USA. Please note we are not liable or responsiable for the tarrif of the order shipped to the USA where only charge tarrif when the value of goods exceed $800 USD.

Canceling an Order:
We always try our best to cancel your order as soon as we can. Please send your request via email to: support@kopplen.com or chat with us online directly.
We can cancel your order only if the request is made within the time that your order has not been processed yet. Please be aware that we do process orders quickly, so we cannot guarantee that we will always be able to cancel your order.

Canceling your order will be free of charge.
If you have any questions about our shipping policy, feel free to email us at: support@kopplen.com.