Shipping
Kopplen is a company based in Canada, and we ship orders to Canada and the United States only.
All orders will be traceable with the link showcased at the page's footer.
Processing Time:
Orders placed before 12:00pm of the day (Ontario Time) will be processed the same business day, or they will be processed for shipping the next business day.
Shipping to Canada:
We ship orders to Canada through Canada Post, with multiple shipping channels available to deliver your order.
Some shipping channels, with their shipping time and rates calculated automatically in accordance with order weight and destinations, can be calculated on the cart/checkout page.
One other channel displays its definite shipping time and postages.
| Shipping Method | Delivery Time | Postage |
| Expedited Parcel | 1-8 business days | Varies depending on order weight & destination |
| Xpresspost | 1-3 business days | Varies depending on order weight & destination |
| Priority | 1-2 business days | Varies depending on order weight & destination |
| Shipping Method | Delivery Time | Order Weight/Price | Postage |
| Standard Shipping | 1-8 business days | 0.0001-1.1lbs | $88.90 (CAD) |
| Standard Shipping | 1-8 business days | 1.101-2.2lbs | $94.31 (CAD) |
| Standard Shipping | 1-8 business days | 2.201lbs and above | $320.90 (CAD) |
| Standard Shipping | 1-8 business days | Above $135 (CAD) | Free |
We ship orders to the USA through Canada Post with multiple shipping channels to deliver your order.
Some shipping channels, with their shipping time and rates calculated automatically in accordance with order weight and destinations, can be calculated on the cart/checkout page.
One other channel displays its definite shipping time and postages.
| Shipping Method | Delivery Time | Postage |
| Small Packet USA Air | 5-9 business days | Varies depending on order weight & destination |
| Expedited Parcel USA | 4-8 business days | Varies depending on order weight & destination |
| Xpresspost USA | 2-4 business days | Varies depending on order weight & destination |
| Tracked Packet USA | 4-8 business days | Varies depending on order weight & destination |
| Shipping Method | Delivery Time | Order Weight/Price | Postage |
| Standard Shipping | 2-9 business days | 0.0001-1.1lbs | $28.94 (USD) |
| Standard Shipping | 2-9 business days | 1.101-2.2lbs | $39.72 (USD) |
| Standard Shipping | 2-9 business days | 2.201lbs and above | $163.23 (USD) |
| Standard Shipping | 2-9 business days | Above $100 (USD) | Free |
Delivery Time:
To Canada, 1–8 business days (order processing time included).
To the USA, 2–9 business days (order processing time included).
All items will be traceable for your peace of mind.
We do our best to ensure punctual delivery of your orders, though the rare cases of 1-2 day delayed orders may occur. If your order comes delayed for more than 1 week, a 10% refund of your order price will be refunded. If it is delayed for 3 weeks or longer, your order will be refunded in full of the original order price.
Tax:
To comply with the laws and regulations of Canada and the USA, we implement our duty to collect tax on orders shipped to Canada and the USA. Please note we are not liable or responsible for the tariff of the order shipped to the USA.
Canceling an Order:
We always try our best to cancel your order as soon as we can. Please send your request via email to: support@kopplen.com or chat with us online directly.
We can cancel your order only if the request is made within the time that your order has not been processed yet. Please be aware that we do process orders quickly, so we cannot guarantee that we will always be able to cancel your order.
Canceling your order will be free of charge.
If you have any questions about our shipping policy, feel free to email us at: support@kopplen.com.