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Privacy Policy
Kopplen — Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kopplen.com (the “Site”).
Our clarification, which may be of your foremost concern:
1. All your personal information/data (for instance: credit card number, phone number, email address.....) is collected and stored under the protection of SSL techniques on our website, Any of your personal private information and sensitive data is retrieved and stored securely, and it will by no means be hacked.
2. All personal information of our website's visitors /users will not be sold to any third party under any circumstances for any purpose.
3. None of the visitors' or users' personal information or images of our website will be used for advertising purpose unless they consent to our request.
4. Our website is not created for the main purpose of collecting user's personal information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@kopplen.com or by mail using the details provided below:
Leading through innovation
Established in 2016, Kopplen launched its first USB-C hub designed for the then-new 12-inch MacBook, followed by a groundbreaking MacBook Pro compatible USB-C hub with HDMI functionality. To our surprise, both products gained positive feedback from our customers throughout the North American market as opposed to our concern on their overall performance, though they have been undertaken rigorous tests prior to leaving our production line.
As an electrical engineer himself, our CEO, Herman Lau, made his decision to expand his products line by integrating more products that are essential to set up a seamless workspace as a whole.
Expansion of Products
In 2023, we were among the first few companies to have successfully obtained approval for an Apply FindMyCertified tag called the Omnitag Essentials Locator.
Building on this momentum, Kopplen expanded its presence in the scene by launching a series of products related to audio cables, HDMI cables, or hubs, and eventually workspace-enhancing products such as monitor arms, ergonomic chairs, and standing desks. Since 2017, we have developed more than 100 active SKUs. Some are no longer available due to their substandard performance.
Our Mission
Our team recognized these multifaceted challenges early on and committed to solving them and enhancing the overall workspace experience. Our solutions go beyond just connectivity; they take a comprehensive approach to workspace enhancement. We've broadened our product lineup to feature not just cutting-edge connectivity devices and power solutions but also ergonomic furniture like chairs and standing desks, all designed with a cohesive aesthetic.
FAQs
I need help. How can I contact Support?
Most questions can be answered here in our FAQs, but if you can't find what you are looking for you can get in touch with our support team:
support@kopplen.com
Where do you ship to?
Currently, we ship to Canada and the United States. We are planning to expand our reach in the near future. Sign up to our newsletter to be the first to know when we can ship to you.
Where do you ship from?
Our warehouse is based in Canada.
How long will it take to get my order?
Orders ship throughout Canada will take 3–7 business days before arriving, and orders ship to the USA will take 5-7 business days. 1 day of order processing time is included.
Can I place an order without creating an account?
Yes. You can place an order as a guest. However, we recommend creating an account if you’d like to check your order history, have your shopping basket items and payment details automatically saved for easy next shopping.
My device is charging slowly, is there something wrong?
There are several factors that can contribute to your device charging more slowly than expected. The speed at which a device charges is influenced by numerous factors, with the most significant being the current battery usage. For instance, if you are actively using your phone while it charges—especially at maximum brightness, with Bluetooth and WiFi enabled—it will charge much more slowly compared to leaving it idle on a desk.
Introduced in iOS 13, this feature can dramatically slow down charging when the battery reaches 80% in order to preserve long-term battery health. This trade-off may or may not be desirable depending on the user's needs.
If you want to disable the Optimized Battery Charging feature on an iOS device, you can do so by going to Settings > Battery > Battery Health > Optimized Battery Charging and turning it off.
Overall, understanding the factors that impact charging speed, such as battery drain and size, as well as any software-driven battery optimization features, can help you troubleshoot and improve the charging experience on your device.
What to do if my item is broken/defective?
We do our best to get your order to you in flawless condition, but mistakes can occur.
Please contact us as soon as possible so that we can offer you a solution. A free 30-day return, refund, and exchange policy is available.
Device is getting hot when charging, is this normal?
It's perfectly normal for your device to heat up during charging.
Generally, electronic devices can withstand higher temperatures than what feels warm or hot to human skin. Most devices and chargers come equipped with built-in temperature sensors that help monitor and manage charging temperatures, ensuring that they remain within safe limits to prevent any potential damage.
Kopplen's cables and wireless chargers have undergone rigorous safety testing to ensure their reliability and performance.
Do you offer returns & refunds?
Yes, we offer a 30-day free return & refund policy.
A partial refund may also apply depending on various situations, only if both parties reach an agreement on the amount to be refunded, will it be issued.
See our full Returns & Refunds policy below.
Do your products come with a warranty?
Yes, we offer a 12-month warranty with all our products. Please visit our Warranty page for more detailed contents.
